Frequently Asked Questions.
01. Order FAQ's
How do I place an order on your website?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
Can I modify my order after placing it?
Yes, you can modify your order within 24 hours of placing it. Please contact our customer service team as soon as possible to assist with changes.
What should I do if I didn’t receive an order confirmation email?
If you didn’t receive a confirmation email, please check your spam or junk folder. If it’s not there, contact our customer service to confirm your order.
02. Shipment FAQ's
How long does it take for my order to be shipped?
Orders are typically processed and shipped within 2-3 business days. You will receive a shipment notification once your order has been dispatched.
What shipping options are available?
We offer standard shipping across India, with free shipping on orders above a specified amount. Expedited shipping may be available for an additional fee.
How can I track my shipment?
After your order is shipped, you will receive a tracking number via email or SMS. Use this number to track your package on our website or the carrier’s site.
3. About Shevon
What makes Shevon Care India products unique?
Shevon Care India offers premium quality car and home fragrances that are meticulously crafted, eco-friendly, and designed to enhance your environment with lasting freshness.
Are Shevon products made in India?
Yes, all Shevon Care India products are proudly designed and manufactured in India, adhering to the highest standards of quality and craftsmanship.
How does Shevon Care India ensure sustainability?
We are committed to sustainability by using eco-friendly materials and production practices, ensuring our products are both effective and environmentally responsible.
04. Returns, exchanges and complaints FAQ's
What is your return policy?
We offer a 7-day return policy. If you are not satisfied with your purchase, you can return the product within 7 days of receipt for a refund or exchange.
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service team with your order number and reason for return. They will guide you through the process.
What should I do if I have a complaint about my order?
If you have any complaints or concerns about your order, please contact our customer service team. We are here to address any issues and ensure your satisfaction.